Thank you for choosing www.dromicsedu.com for your online courses and training needs. We strive to provide high-quality educational content and exceptional service to our users. Please read this Refund and Cancellation Policy carefully to understand our guidelines regarding refunds and cancellations.

1. Refund and Cancellation Policy

We offer refund and cancellation under the following circumstances:
a. Course Inaccessibility: If you encounter technical issues preventing you from accessing the course materials or completing the course, and our support team is unable to resolve the issue within a reasonable timeframe, you may be eligible for a full refund.
b. Cancellation: Cancellation can only be done within one week from the date of enrollment. No verbal requests will be accepted. The course fee will be returned after the following are deducting Administrative charges i.e 30% of the course fee

2. Course Switch Policy

If you are unhappy with the course you have enrolled in, you may request to switch to an alternative course offered by www.dromicedu.com. We offer course switches under the following conditions:
a. Course Availability: The alternative course you wish to switch to must be available on our platform.
b. Equal or Lesser Value: The new course must be of equal or lesser value compared to the original course purchased.
c. Switch Request: To request a course switch, please contact our support team at  support@dromicslabs.com with details of the course you are currently enrolled in and the alternative course you would like to switch to. We will process your request as promptly as possible.

3. Refund Request Process

To request a refund, please follow these steps:
a. Contact Support: Send an email to our support team at support@dromicslabs.com with your refund request, specifying the reason for your request.
b. Provide Details: Include your order number, course name, and any relevant details supporting your request.
c. Evaluation: Our support team will review your request and determine your eligibility for a refund.
d. Refund Processing: If your request is approved, we will process the refund within 30 days and notify you via email.

4. Exceptions

Please note the following exceptions to our refund policy:
a. Course Completion: Once you have completed a course and obtained a certificate of completion, you are no longer eligible for a refund.
b. Promotional Offers: Refunds are not available for courses purchased as part of promotional offers unless otherwise specified in the offer terms and conditions.
c. Third-Party Platforms: If you purchased a course through a third-party platform or reseller, you must adhere to their refund policy.

5. Contact Us

If you have any questions or concerns about our refund and cancellation policy, please contact us at support@dromicslabs.com. Our support team is available to assist you and address any issues you may encounter.

6. Changes to this Policy

We reserve the right to update or modify this Refund and Cancellation Policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

Thank you for choosing www.dromicsedu.com. We appreciate your trust in us and look forward to serving your educational needs.